Returns & Exchanges
At dFrancisco, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day return window for all unworn garments in their original condition. Our streamlined process ensures that finding your perfect fit or style is effortless and worry-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the unworn garments with original tags attached into the original eco-friendly packaging to ensure safe transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing